Refund Policy

TVNado is a digital service. Once your credentials (Server URL, Username, Password) have been delivered, your subscription is considered activated and consumed. For this reason, all sales are final after credential delivery.

We may issue a full or partial refund at our sole discretion in these specific cases:

• ✅ Duplicate charge — you were billed twice for the same period
• ✅ Non-delivery — credentials never sent after confirmed payment and 2+ hours have passed with no agent response
• ✅ Billing error — you were charged an incorrect amount due to a system error
• ✅ Extended outage — service completely unavailable for 48+ consecutive hours due to our infrastructure, confirmed by our support team

• ❌ Change of mind after credentials are delivered
• ❌ Device incompatibility — the free trial exists for this purpose
• ❌ Internet/ISP issues on the subscriber's side
• ❌ Isolated or occasional buffering
• ❌ Partial use of a subscription period
• ❌ Account terminated for Terms of Service violations

If your situation qualifies, contact us within 7 days of your payment date:

1. Email onegumroad@gmail.com — subject: REFUND — [your username]
2. Include your payment confirmation number, date and description of the issue
3. Our billing team reviews within 48 business hours
4. Approved refunds are processed to your original payment method within 5–10 business days

You can also open a Live Chat or WhatsApp conversation for faster triage.

Please contact us before initiating any payment dispute or chargeback. We resolve billing issues quickly and fairly. Fraudulent chargebacks will result in permanent account termination and may be reported to the relevant payment provider.

onegumroad@gmail.com  ·  onegumroad@gmail.com
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